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Counvo ("Company," "we," "our," or "us") is committed to protecting the privacy of visitors and users ("you," "your") of our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. By accessing or using Counvo, you agree to this Privacy Policy.
Personal Information
- Name, email address, phone number, and account details.
- Information you provide while registering or updating your profile.
Usage Data
- Log data such as IP address, browser type, device information, and access times.
- Pages visited, features used, and interactions on the platform.
Communication Data
- Chat and call logs made through the platform (stored securely for quality, compliance, and dispute resolution).
Payment Data
- Transaction details processed via third-party payment gateways (we do not store card/banking details).
- Provide and improve our platform services.
- Connect users with verified legal professionals.
- Facilitate chat, call, and payment functions.
- Prevent fraud, scams, and misuse of the platform.
- Communicate updates, service notices, and promotional offers (with consent).
- Comply with applicable laws and regulations.
We do not sell or rent your personal information. Information may be shared only with:
- Lawyers/Legal Professionals you choose to connect with.
- Service Providers (payment processors, hosting providers, analytics).
- Government Authorities if required by law, regulation, or legal process.
Personal data is retained only as long as necessary for service delivery, compliance, or dispute resolution. Chat and call logs may be stored securely for limited durations as required by law. Users may request deletion of their account and associated data (subject to legal obligations).
You have the right to:
- Access, update, or correct your personal data.
- Request deletion of your data.
- Withdraw consent for certain uses of your information.
- Contact us for questions regarding data usage.
We implement reasonable technical and organizational measures to safeguard your personal data. However, no system is completely secure, and we cannot guarantee absolute security.
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of such websites.
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from minors.
We may update this Privacy Policy from time to time. Changes will be notified via our website or email. Continued use of our services after changes indicates acceptance.
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Legal Disclaimer
Counvo is a technology platform that connects users with independent legal professionals. Counvo does not provide legal advice or services and is not a law firm.
