Cancellation Policy

Understanding our cancellation and refund procedures

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At Counvo, we strive to provide seamless legal consultation services. This policy outlines our guidelines for cancellations and refunds to ensure transparency and fairness for all users and legal professionals on our platform.

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1. Non-Refundable Platform Fees

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Platform fees are non-refundable once services are initiated. This ensures fair compensation for the technology infrastructure and immediate connection services we provide.

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2. Lawyer Non-Responsiveness

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If a lawyer fails to respond within a reasonable time after payment has been made, users have the following options:

  • Request rescheduling of the consultation to a mutually convenient time
  • Request reassignment to another qualified lawyer in the same practice area
  • Contact our support team for assistance in resolving the matter
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3. Refund Discretion

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All refund decisions are made at the sole discretion of Counvo. We evaluate each case individually based on:

  • The specific circumstances of the service disruption
  • Whether the service was initiated or completed
  • Communication records between user and lawyer
  • Compliance with our Terms & Conditions by both parties
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Fair Policy

Our cancellation policy is designed to protect both users and legal professionals

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Support Available

Our team is always ready to help resolve any service-related issues

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Case-by-Case Review

We evaluate each refund request individually to ensure fairness

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Important Notice

Please review our complete Terms & Conditions for additional information about service delivery, payment terms, and user responsibilities. If you have any questions about this policy, please contact our support team.

Need Help with a Cancellation?

Contact our support team and we'll assist you with your request

admin@counvo.in